CityU's central Web servers (www.ncm2.xyz, www6.cityu.edu.hk and www7.cityu.edu.hk) are mainly used for publishing university Web pages for departments, but they also allow university Web authors to develop Web applications that require the use of Common Gateway Interface (CGI) and MS SQL ...

In the world of computers, data loss can happen in many unpredictable ways, such as sudden physical failure of the storage media, unknown virus attacks even with anti-virus software installed, application software bugs and performance problems, human errors and many more. While there might be ...

You may have experience in receiving email that looks like being sent from the "support", "service", "network/email/web administrator"... etc. of the University, and you were asked to provide your account password by either replying to the email, or clicking a link in the email to access a web page ...

It is true that every IT organization, including the Computing Services Centre (CSC), has already practiced a bit of so-called best practices as documented in the IT Infrastructure Library (ITIL). Our current well-received Help Desk support, total automation of work request processing, efficient ...