Starting from 1 July 2002, the support services for both IP phones and conventional PABX phones have been transferred to the Computing Services Centre (CSC). As a result, the following arrangements have been made. Requests for Telephone Support Services To request for CSC's phone services such as ...

The anti-virus software (Mcafee) has been made available centrally for every PC on staff LAN. Users are regularly informed to update their anti-virus signature file (a file used by anti-virus software to detect the presence of any known viruses). However, for some reasons, almost everyday some staff ...

As Internet is becoming the essential path for communications, both the number of applications and the data volume they generate deplete Internet bandwidth rapidly. These include normal network application programs such as FTP, Web, video services as well as other personal applications such as KaZaA ...

Over the past few years, a number of "peer-to-peer (P2P)" file-sharing applications have emerged to enable sharing or swapping of files among participants of a community (or members of a network). A computer can become a participant of a community by running any one of the applications specially ...

In the past few months, thanks to departments' cooperation, the Computing Services Centre (CSC) has successfully completed the registration of IP addresses and network cards used on the campus network. This information can help the CSC rectify problems and notify the victim users more quickly. In ...

Like most of the other organisations, our University is experiencing rapid growth in the use of IT at the time when reduction of supporting manpower continues. Seeking ways to optimise the effectiveness and efficiency of the available support work force is inevitably the only solution to the problem ...

All the PCs in the lecture theatres and classrooms have been upgraded from Windows 98 to Windows XP. Among the advantages of Windows XP over Windows 98, better system stability and security are the most important. In the new Windows XP environment, users can select one of the two options below when ...

Those computers on the campus network with invalid network connection registration information on MAC/IP addresses, users' names, user locations, etc or with no registration at all are like illegal residents in the University cyber-community. Some are using unauthorized or other users' IP addresses ...

If you have been following the issues on how we have been doing to improve the Storage Management for Central Servers, we have mentioned the implementations of the SAN and EDM Backup solutions, and how they can help to improve our storage management. In this issue, we continue our discussion by ...

WebMail is a convenient tool for users to send and receive e-mail from any workstation that is connected to the Internet. Using any standard Web browser and the same e-mail account, staff and student can access their e-mails that are kept in the central e-mail server from any place within or outside ...